Frequently Asked Questions

Find answers fast with our helpful FAQs – with answers to common questions that may save you needing to contact us. If you can’t find your answer, no worries, we are here and happy to help.

How much does delivery cost?

We offer FREE Standard Delivery on all orders (via Royal Mail 2nd Class post).

We also offer, reasonably priced, delivery upgrade options if you need your order faster. Simply choose the option to fit your needs as checkout.

Get more Delivery information here >

How long does delivery take?

We pack and dispatch all orders fast. We’ll send your order out within just one working day (unless otherwise specified on the product page for some personalised custom products).

You will receive orders placed using FREE Standard Delivery within 3 to 4 working days.

Choose Upgrade Delivery (via Royal Mail 1st Class post) to receive your order within 2 to 3 working days.

Get more Delivery information here >

How secure is JoyCelebrations.co.uk? is my data safe?

We make sure that we’re doing everything we can to protect your data and personal information.

We utilise industry-standard Secure Sockets Layer (SSL) technology to protect your personal and payment information.

We also use industry leading payment providers to process payments using their world class secure systems.

Get more Security & Payment information here >

Which payment methods do you accept?

You can pay your way at JoyCelebrations.co.uk.

We accept all major Debit & Credit Cards, PayPal and you can even now pay securely using your stored payment and address details from your Amazon account.

You can find more help and instant answers in our handy Help section . . .

Help Centre

Get in Touch

Our friendly, helpful Customer Service Team are based in Sussex, on the South Coast of England. We’re here and always happy to help.

We’re open Monday to Friday from 9am to 5pm (excluding UK Bank & Public Holidays).

Simply fill in the below form and we will get back to you as fast as possible – normally within one to two working days.

Follow Us

Contact Us

We’re here & happy to help

Call Us on
0330 122 4819

(0330 numbers costs the same to call as a normal landline, even from mobiles)

Email Us
hello@joycelebrations.co.uk

Our Address

write to us

Joy Celebrations
17 Hammond Road
Crawley
West Sussex
RH11 9TU

Address is for written correspondence only, we do not accept callers in person.

We’re based in Sussex, on the South Coast of England and we serve customers across the United Kingdom.