Help & Customer Care

Service Update – DISPATCHING DAILY, RESPONSIVE TO CONTACT

🚚 All orders are dispatching within just ONE working day or less thanks to our speedy Fulfilment Team ⚡. We’re up to date with customer contact.

Popular Questions (FAQs)

Fast answers to common enquiries to help you quickly.

🚚 Delivery & Dispatch

How much is delivery? – We’re pleased to offer FREE UK Delivery (via 2nd Class Post) on all orders! Upgrade to Faster 1st Class Post at checkout also available. Learn more >

When will my order dispatch?
 – We dispatch all orders within one working day or less – that’s Mon to Friday, excluding bank or public holidays. Learn more >

If I order today, will you dispatch today?
 – We dispatch within one working day, if you order on a weekday before 11am, your order may well dispatch same day, but we cannot guarantee this. Learn more >

When will I receive my order?
 – Including dispatch time (within 1 working day) FREE 2nd Class Delivery normally arrives within 3-4 working days. Upgrade to 1st Class Post to receive your order within 2-3 working days. Learn more >

Where is my order? / My order hasn’t arrived? – The vast majority of our orders arrive on time or early. If you have allowed the delivery times shown above, please Contact Us > and we’ll be happy to help.

📦 Order Issues

Where is my order? / My order hasn’t arrived? – The vast majority of our orders arrive on time or early. If you have allowed the delivery times shown above, please Contact Us > and we’ll be happy to help.

My order has arrive with a missing item / an item damaged / an incorrect item – Our team work hard to achieve high accuracy picking and packing of customer orders. Errors are thankfully very rare, as is damage in transit due to our careful packing. If we have made an error on your order, or a damaged item has been received , we apologise profusely and will learn from this.  Please Contact Us > and our Customer Care Team will be happy to help make right any problem.

↩️ Returns & Refunds

Can I return my order / an item?  – We offer a generous 30 day return policy. If there is any problem with your order, we will gladly accept a return. For more information and details on how to make a return, please see our Returns Policy > .

What is your return / refund policy? – You can view our full Returns Policy here >

How do I return my order / an item? –  For more information and details on how to make a return, please see our Returns Policy >

Can I cancel my order? – You can cancel your order on certain circumstances, in accordance with your legal rights.  For more information and details on how to make a cancellation, please see our Returns Policy > .

🎁 Product & Stock

I have a question about an item, who do I contact? – Our product pages contain comprehensive information and details about our products. You’ll find most information you could need on the product page, however, if you have a question not covered here, we’d love to hear from you. Contact Us >

An item is showing out of stock, when will it be back in stock? – If you want to when or if an item is coming back in stock, please Contact Us >

Does your website show all stock available? – Yes, our website shows live stock availability and lists all customisation options offered, on products where this is applicable. If you want to when or if an item is coming back in stock, please Contact Us >


🖋️ Other Questions? Contact Us

For any other questions, feedback or enquiries, please feel free to contact our friendly Customer Care Team. We’ll be happy to help. Please use the contact form below or click the following link for our full contact details. 

Contact Us

Need Our Help? Contact Us

We aim to reply to all messages within just one working day or less. Our friendly team are based in Sussex, on the South Coast of England. We’re here and happy to help. Send us your message using the form below.





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Want to write to us, email or telephone? You can find full contact details on our Contact Us page.